Return & Refund Policy

Last Updated: 09-06-2026

Thank you for shopping with Zenvi Skin.

Returns

Due to hygiene and safety reasons, all skincare products including face wash, creams, and sunscreen products are non-returnable.

We do not accept returns once an order has been delivered.

Refund Eligibility

Refunds may only be issued under the following circumstances:

• You receive a damaged product.

• You receive the wrong product.

• Your order is lost during shipping.

To request a refund, please contact us within 48 hours of receiving your order and provide clear photos of the issue.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind

• Incorrect order placed by the customer

• Allergic reactions or skin sensitivity

• Products that have been opened, used, or tampered with

Refund Processing

Approved refunds will be processed through the original payment method within 7–14 business days.

Contact Us

Phone: +92 300 9532205