Frequently Asked Questions

About Our Products

Are Zenvi Skin products suitable for all skin types?

Yes! All Zenvi Skin products — the Brightening Face Wash, Brightening Cream, and SPF 50 Sunscreen — are formulated for all skin types, including oily, dry, combination, and sensitive skin. They are also suitable for both men and women.

Are your products dermatologically tested?

Our products are formulated with skin-safe ingredients and are designed for daily use. If you have a specific skin condition or allergy, we recommend doing a patch test before full use.

Can I use all three products together?

Absolutely. The Face Wash, Brightening Cream, and Sunscreen are designed to work together as a complete 3-step daily routine. You can also get all three together in our Zenvi Glow Bundle at a special price.

How long before I see results?

Most customers notice improvements in skin brightness and texture within 2–4 weeks of consistent daily use. Results may vary depending on skin type and condition.

Do your products contain harmful chemicals or bleaching agents?

No. Zenvi Skin products do not contain bleaching agents or harsh chemicals. Our formulas focus on gentle brightening through skin-safe active ingredients.

Orders & Shipping

Do you ship across Pakistan?

Yes, we ship nationwide across Pakistan. Delivery typically takes 3–5 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your delivery.

What is the minimum order for free delivery?

Please check our current promotions on the website or contact us directly for the latest free delivery threshold.

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused products within 7 days of delivery. If you received a damaged or incorrect item, please contact us immediately with a photo and we will resolve it promptly.

How do I initiate a return?

Contact us at zenviskin@gmail.com or WhatsApp us at +92 300 9532205 with your order number and reason for return.

Contact Us

How can I reach Zenvi Skin?

You can reach us via:

We respond within 24 hours, Monday to Saturday.